Getting help

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Start by working out which system has the problem

The club runs on two systems, and sending a question to the wrong one is the most common reason an answer takes a week instead of a day. How it works explains the split; the short version is below.

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Who to contact

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For anything about your membership

membership@pcflyers.org Applications, re-joining after a break, retiring, questions about your status, and anything where you are not sure who else to ask. This is the club’s general management address and the safest default.

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For general questions and anything about the website

The Contact Us section on the club home page. Scroll down the home page to Contact Us, or use the Contact link in the site menu, which takes you to the same place. There is no separate contact page — if you go looking for one you will not find it. Fill in your name, email, and message, then click Send Message. Your message goes to the club and someone replies to the address you gave.

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For sending documents to the club

docs@pcflyers.org Email documents here as attachments and they are matched to your membership automatically and added to your file. Send from the email address the club has on file for you — a message from any other address cannot be matched to you and will be sent back. You can also upload documents directly on the website, which is more reliable if you are not sure which address the club has.

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For flight training

Contact your instructor directly. The club’s instructor listing on the website shows each instructor and how to reach them.

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Before you write, save yourself a round trip

Three checks settle a surprising share of questions on their own.

1. Sign out and sign back in. The website reads your details from Schedulemaster when you sign in, so anything that changed since your last sign-in will not show until you do. This is the fix for most “the website has the wrong…” and “I cannot see…” problems.
2. Try signing in at my.schedulemaster.com. If that fails too, it is a Schedulemaster password problem, and the reset link on the club login page will sort it faster than an email will.
3. Check Roles and access if a menu item is missing. There is a short list of reasons, and it is usually one of the first two.

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What to include when you do write

The more of this you include, the more likely the first reply is the last one.

• Your name as the club knows it, and your Schedulemaster username if you know it.
• What you expected to happen, and what happened instead. “I clicked Upload and got a red error” beats “the upload is broken”.
• The exact wording of any error message, or a screenshot of it.
• When you last signed in, if the problem is something missing or out of date.
• Which browser and device — a laptop and a phone genuinely do behave differently, and a few things are remembered per browser rather than per account.

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